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Terms and Conditions

Interpretation

The following definitions and rules of interpretation apply to these Conditions.

  • ‘TLSE Ltd’, ‘we’, ‘us’ and ‘our’ refers to The Luxury Spa Edit Ltd registered office Suite 5, Rauter House, 1 Sybron Way, Crowborough TN6 3DZ. Company number 09018466
  • ‘our website’ refers to www.theluxuryspaedit.com
  • ‘you’ or ‘your’ refers to a client or potential client of The Luxury Spa Edit Ltd
  • ‘third-party supplier’ refers to the carefully selected venues that are advertised on our website
  • ‘services’ refers to services advertised on our website as provided by the ‘third-party supplier’

Your Contract

TLSE Ltd functions as a booking agent for the third-party suppliers it books on your behalf. When you make a booking via TLSE Ltd, you enter into a contract with the third-party suppliers via TLSE Ltd, not with TLSE Ltd itself.

As an agent TLSE Ltd accepts no responsibility for the acts or omissions of the third-party supplier or for the services provided by the third-party suppliers. The third-party supplier’s terms & conditions will apply to your booking and we advise you to read these carefully as they contain important information about your booking.

Bookings

Bookings can be made online or by telephone and are subject to availability.

Bookings are not confirmed until you receive a booking confirmation notification via email from TLSE Ltd.

All bookings must be paid in full on receipt of booking confirmation and are non-refundable unless cancelled by TLSE Ltd or a third-party supplier (as seen in ‘Cancellations’).

All bookings will be subject to the third-party supplier’s own terms and conditions and it is your responsibility to act accordingly to adhere to these. It is your responsibility to present your booking confirmation correspondence at the third-party supplier venue on arrival.

Gift Cards

The contract for Gift Cards is between you and TLSE Ltd, but the fulfilment of the experience is that of the third-party supplier venue.

Gift Cards are redeemable for spa days, spa breaks and wellness stays at our third-party supplier venues. Physical gift cards are sent via recorded delivery.

Gift Cards are NOT redeemable directly with third-party supplier venues – they must be redeemed through TLSE Ltd. To redeem your gift card please visit www.theluxuryspaedit.com.

Gift Card purchases are subject to a 14 day cooling off period.

Gift Cards are valid for 12 months from the date of purchase.

Gift Cards are to be used solely to redeem spa days, spa breaks, wellness breaks as advertised through our website. They may not be redeemed against incidental hotel costs, treatments or additional services.

In the event the Gift Card is lost, or stolen contact should be made to TLSE Ltd by e-mail where the lost or stolen card will be cancelled, and a replacement card will be arranged to be sent by recorded delivery. A fee of £25 and postage and packaging will be payable for the replacement Gift Card.

When you purchase a Gift Card, we process your and, if applicable the Gift Card recipient’s personal data for the purposes of managing and successfully completing your purchase of the gift card. If you are purchasing the Gift Card for another person, we will process additional personal data for the purpose of delivering the gift card to the recipient by email or by recorded delivery post.

Booking Amendments

Any changes to an existing booking that are made after receipt of booking confirmation will be charged at £50 per change and may also be subject to the third-party supplier’s individual amendment policies. We will not charge you if the change cannot be implemented.

Please note that not all requested amendments will be granted. No changes can be made without this being agreed by the third-party supplier.

Cancelling Your Booking

If you wish to cancel your booking you must inform us in writing by emailing admin@theluxuryspaedit.com.

Your notice of cancellation will only take effect when it is received in writing by us and will be effective from the date on which we receive it.

Since we incur costs in cancelling your arrangements, you will be subject to the applicable cancellation charges shown below.

Cancellation NotificationCancellation Charge as a Percentage of Total Booking Price
90 days or more20%
89-45 days50%
Less than 45 daysRefund unavailable

If a third-party supplier cancels a booking you will be offered an alternative booking with a third-party supplier on our website, a voucher or a refund.

Refunds will only be made available on the card used on the booking.

Any non-arrivals are non-refundable.

Extras During Your Stay

Your booking with TLSE Ltd only includes the services set out in your booking confirmation. Any extra costs must be settled at the venue. We accept no liability for any charges you incur in relation to any extras outside of your booking.

Payments

Payments can be made by telephone and via our website. We accept most major debit and credit cards.

Prices

Prices may differ to those seen on our website. This will depend on the room type, season and availability. We will advise you of the exact price of your spa day, spa break or wellness break before you confirm your booking.

For bookings with third-party suppliers that are based outside of the United Kingdom, prices may change due to fluctuations in exchange rates. We reserve the right to charge any additional amount to the cost of your booking if the currency exchange rate has increased by more than 2% between GBP and your respective destination currency. Any increase will be no more than 10%.

Deposits

We accept a 20% deposit for spa breaks and wellness holidays up to three months in advance of travel. The balance of your stay must be paid 90 days before departure.

Deposits are non-refundable unless TLSE Ltd or our third-party supplier cancels your booking as seen in ‘Cancellations’

Covid 19 – Book With Confidence

Should your booking be affected by the Covid 19 pandemic such as FCDO restrictions or a positive Covid 19 test we will strive to rebook your spa day, spa break or stay at a later date free of charge. Please note that our suppliers may ask for evidence of a positive PCR test. Please note there may be additional charges due to price fluctuations and increases.

Your Financial Protection

The Luxury Spa Edit Ltd is a member of the Protected Trust Services (PTS). PTS offers all member companies a trust account and insurance model which ensures all consumer money is fully protected. PTS members are fully package travel regulation compliant. All consumers can check the PTS membership of a company prior to booking. PTS is FCA registered to ensure trust and confidence when booking with any PTS member. Protected Trust Services

Wellness Programmes, Treatments and Facilities

Most wellness programmes and treatments are for over 18’s only.

At times our third-party suppliers may have to make changes to wellness programmes, classes, treatments and treatment times. We will strive to inform you of any changes, however on occasion, often due to staff ratios and demand, this may happen during your visit. We do not accept responsibility for this.

As it is out of our control we cannot guarantee that all of our third-party supplier spa facilities will be fully working at the time of your visit.

Passports, Visas, Vaccinations and Insurance

It is your responsibility to ensure you have an up to date passport and the correct visas and vaccinations for the country that you are visiting. We highly recommend you take adequate insurance for all stays and breaks.

Special Requests

Special requests are at the discretion of our third party supplier. Whilst we strive to implement all special requests we cannot guarantee these will be implemented.

Our Reviews and Recommendations

All of our reviews and recommendations are the opinions of the individual expert, journalist or writer. We do not take responsibility for their opinions or recommendations.

Website Content

We strive to ensure that all the information on our website is accurate. However, content is subject to change from time to time. We do not take any liability for incorrect information.

If an error or omission is discovered after your booking is made, we will always try to advise you prior to your visit.

Complaints

TLSE Ltd acts as an introducer agent on behalf of the third-party suppliers. If you have a complaint regarding any aspect of your visit please contact the third-party supplier directly and inform them of the issue.

If you would like to complain further about the issue to TLSE Ltd you can do so in writing by emailing admin@theluxuryspaedit.com within 28 days of your stay. Please allow 28 days for us to investigate and respond to your complaint.

Force Majeure

Neither party shall be liable for any failure or delay in performing its obligations under the contract to the extent that such failure or delay is caused by a Force Majeure Event. A Force Majeure Event means any event beyond a party’s reasonable control, which by its nature could not have been foreseen, or, if it could have been foreseen, was unavoidable, including strikes, lock-outs or other industrial disputes (whether involving its own workforce or a third party’s), failure of energy sources or transport network, acts of God, war, terrorism, riot, civil commotion, interference by civil or military authorities, national or international calamity, armed conflict, malicious damage, breakdown of plant or machinery, nuclear, chemical or biological contamination, sonic boom, explosions, collapse of building structures, fires, floods, storms, earthquakes, loss at sea, epidemics or similar events, natural disasters or extreme adverse weather conditions, or default of suppliers or subcontractors.

Exclusion of Liability and Statutory Rights

TLSE Ltd take no liability for death or personal injury or damages caused by the negligence of our third-party suppliers’ employees, agents or subcontractors and for fraud or fraudulent misrepresentation.

Nothing in our terms and conditions affects your statutory rights. Terms and conditions are subject to the law of England and Wales.